Privacy policy

Presenter

The protection of our customers' sensitive information and any personal information related to our customers is very important to us and is taken very seriously by us, according to the Privacy Protection of Personal Data Law, the processing of personal data is defined as: For example, but not limited to: order, accept, receive, register, organize, prepare, arrange, change, use, disclose, publish, transfer, exclude, dispose, erase and/or cancel.” Below are the laws and policies that define the procurement process and data disclosure. Personal relevant to our customers. It is important to review this Privacy Policy, This is before you provide us with any personal and private information. By accessing, using and entering your data through SHOPPNEER, as well as by purchasing merchandise or subscribing to SHOPPNEER , you implicitly give us consent to advertise and publish marketing and promotional materials, and to process your personal information, in accordance with the privacy policy contained below. We collect information about our customers by calling us, receiving a call from our customer service representative, registering your account with us, registering for our newsletter, or any form of purchase from SHOPPNEER The terms below are subject to modification at any time, It will be valid from the data published on SHOPPNEER Your continued use of the SHOPPNEER website and application, after posting the revised policies, constitutes your consent to us to continue collecting and processing your personal information, in accordance with the revised and published policies. References to it as “we”, “our site”, “site” refer to SHOPPNEER

SHOPPNEER collects information about you when you use our mobile applications, websites, call center and other products and services of ours (collectively, the “Services”) and through your other interactions and communications with us. This privacy policy sets out the basis on which SHOPPNEER will process information, including personal data, that we collect from you or that you provide to us. Each time you access or use the Services or provide us with information, in doing so you accept and agree to the practices described in this Privacy Policy.

Scope and application

Scope and Application This privacy policy (“Privacy Policy”) applies to persons anywhere in the world who access and use our Services (“Users”) as well as to drivers, partner carriers, or any other persons who use the SHOPPNEER System under license (“Users”). collectively as "Online Retail Dealers and Operators".

What data is collected?

During the registration or checkout process, we collect the following information: full name, phone number, email, store location, store data, information about the store owner, official papers related to the store, materials and products to be published and marketed, merchant Qr Code approval GPS location of the store, and any other type of data that may help us in one way or another including but not limited to – helping our customer service representatives to serve you in the best possible way, and to provide and deliver the best products to you, As well as e-mailing you, with regard to the user (the customer), the following information is collected: the full name, phone number, the location of the customer, his interests in shopping, and any information related to safety. With regard to the information of workers in the delivery service, the following information is collected: full name, non-judgment certificate, information about the driver's license, information about the license of the vehicle or scooter, a personal photo, phone number, email. When you visit our website, the website collects information about your activities, which helps us analyze and develop our website. This information is collected and controlled by software embedded on the Site itself as well as third party tools including but not limited to Google Analytics and Facebook Pixel. Twitter, LinkedIn, YouTube, Instagram , Pinterest , Tumbler, Snap chat, What Sapp and the information collected may include the type of device you use, how long you stayed on each page you visited, as well as your browsing and shopping habits. When you create an account or register for our newsletters, we collect certain information such as your email address and name to help us send you email marketing communications. Such information is collected by us or through third party tools that we interact with. If you have previously agreed to receive marketing materials via newsletters, you may opt out of the newsletter service by choosing not to opt out of the service. We do not collect credit card information including other forms of payment methods. So the responsibility rests with the payment service provider only. Always be confident and assured that we use secured payment gateways, and a high degree of protection, Complies with PCI standards in order to protect your payment processes, as well as to protect your payment card details, as they are always processed in an encrypted way that is hard to obtain. We collect information that you provide to us directly through your access to or use of the Services, for example, when you create or modify your account, order customized services, contact customer support or otherwise contact us. This information may include: your name, email, phone number, postal address, profile picture, payment method, financial and credit card information, and any other information you choose to provide to us.

Please be aware that we do not knowingly collect, maintain or store personal information from children under the age of 18 through the Services, as we require that all users warrant to us that they are at least 18 years old.

Information we collect through your use of our services

When you use our Services, we collect information (i.e. information that can be used to contact you directly such as your full name, postal address, phone number, credit/debit card information, or email address) ("Personal Information)" and demographic information (i.e. information you provide or that we collect It is not personal information, including, but not limited to, zip code, country of origin, gender, username, system information, including the type of mobile device you are using, unique device identifier (eg your device's IMEI number, the MAC address of your interface) device wireless network, or mobile phone number used by the device), mobile network information, mobile operating system, type of mobile browser you are using, time zone settings, device location, IP address, SMS data, transaction information, age/date of birth, log information Browsing, search history information, and registration history information (“demographic information”, together with personal information, “personal data”).

We also use GPS technology to determine your current location. Some of our site-enabled services ask for your personal data to operate in the future. If you wish to use a particular feature, you will be asked to consent to the data being used for that purpose.

Information we collect from other sources

We may also obtain information from other sources and combine it with personal information we receive from you or collect through our Services. for example:

1- If you choose to link, create or log in to your SHOPPNEER International account with a payment service provider or social media service (for example Facebook) or if you link through a separate application or website that uses our Application Processing Interface (or the processing the application we use), we may obtain information about you or your communications from that site or application

2- If your employer uses one of our enterprise solutions, we can obtain information about you from your employer.

3- When you request on-demand services, our representative may provide us with a user rating after providing the services to you.

4- If you also interact with our services in another capacity, for example as a representative, we may combine and associate that information with personal information we have collected from you as a user or rider.

When is your personal data disclosed?

Your personal data can be disclosed only in the event of a court order to do so, or if the authorities in force of the law request it in order to investigate a case, or if a judicial provision is issued for this according to the law of the country. We may also disclose your personal data when we need it in order to protect our legal rights or to enforce our terms and conditions. We do not in any way sell, trade or rent your personal information to a third party.

How can we use your personal data?

Your personal data, which is mainly collected through our website, is used to process orders and to keep you updated on the status of your order. Your phone number, which you provided to us, will be called by us, for the purpose of confirming and verifying your order. Your personal data is also used, to help you and facilitate your use For the website and its shopping, by avoiding displaying products that do not interest you, and also avoiding entering the same information more than once. Your personal data is also used to analyze and facilitate quick access to information on products that interest you Your personal data is also used for the purpose of advertising, and to notify you of the launch of a new product or to launch a new advertising campaign that you may be interested in. You will be contacted via your email, or through an SMS through the application or through your phone number registered with us. In addition, we may use your personal data and send it to a third party that helps us in promoting and launching advertising campaigns, digital marketing on social networks, and other forms and channels of digital marketing such as newsletters and finally, our customer service staff can use your personal data when needed.

To assist you, or disclose it to the shipping services staff in order to deliver your orders on time.

We may also use the personal information you provide to us that we collect from you for the following purposes:

1- Provide, maintain and improve our Services, including, for example, facilitating payments, sending receipts, providing products and services you request (and sending related information), developing new features, providing customer support to Users and Agents, developing security features, giving permission to users, and sending product upgrades and updates and administrative messages.

2- Perform internal operations and management, including, for example, preventing fraud and abuse of our Services, troubleshooting software errors and operational problems, performing data analysis, testing and research, and monitoring and analyzing usage and activity trends.

3- Send or facilitate communications (i) between you and a representative, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features such as referrals or invitations.

4- Sending you information that we think is of interest to you, including information about SHOPPNEER products and services, promotions, news and events of SHOPPNEER and other companies, as permitted and in accordance with applicable local laws, processing contests or any other promotional entries and fulfilling any related prizes ;

5- Notify you about changes to our services.

6- To allow you to participate in interactive features of our Services.

7- Keeping our services safe and secure.

8- Customize and improve the Services, including providing or recommending features, content, social communications, referrals and advertisements.

Storage and transmission of personal data

You agree that we have the right to transfer the personal data described in this Privacy Policy to and from, and to process and store it in the United States of America, the Hashemite Kingdom of Jordan, and other countries, some of which have less data protection regime than the region in which you reside. In that case, we will take the necessary measures to protect your personal data in accordance with the for this Privacy Policy. By submitting your personal data, you consent to such transfer, storage or processing. We will take all necessary and reasonable steps to ensure that your data is processed securely and in accordance with this Privacy Policy.

With respect to personal data processed, maintained and transferred to and from the United States of America, SHOPPNEER is the data controller for the purpose of compliance with the data protection laws of 2010 and 2022 of the United States of America (the “Laws”).

The representative designated by us for the purpose of complying with the laws is an attorney or a law firm.

To maintain the integrity of our databases, to perform services on an ongoing basis on your behalf, for research, analytics and statistical purposes and to ensure compliance with applicable laws and regulations, we retain personal information and demographic information provided by users and agents for an extended period of time. SHOPPNEER will not be responsible for the accuracy of the information you provide, and will modify and update your personal information in the databases our own at your request. We will erase or archive your personal information from active use if required to do so by law or at your request. By accessing or accessing the Services, you hereby warrant and represent that you understand that all information provided by you through the Services or otherwise to SHOPPNEER may be used by SHOPPNEER in accordance with applicable laws, this Privacy Policy and the Customer Terms and Conditions of Use.

Sharing personal data

We may share personal data we collect about you as described in this statement or as described at the time the information is collected or shared, including:

through our services

We may share your personal data:

1- With the delegates to provide the services you request. For example, we share your name and pick-up and/or delivery locations with the representative.

2- With third parties to provide a service you have requested through a partnership or promotion offered by a third party or by us.

3- With third parties with whom you choose to allow us to share your personal data, for example, other apps or websites that integrate with our API or Services, or an API or Service with which we integrate; and with your employer (or similar entity) and any necessary third parties involved by us or your employer, if you participate in any of our enterprise solutions.

Another important post

We may share your personal data:

1- With affiliate and subsidiary entities of SHOPPNEER .

2- With agents, consultants, marketing and advertising partners and other service providers who need access to that personal data to perform work on our behalf; or to perform any contract we enter into with them.

3- In response to a request for any information by a competent authority if we believe that disclosure of that information was under, or otherwise, under any applicable law, regulation or legal process.

4- With law enforcement officials, government authorities or other third parties to enforce or apply your Terms and Conditions, to investigate potential violations, or if we believe your actions were in violation of our Terms and Conditions of Service, or to protect the rights, property, and safety of SHOPPNEER or others;

5- With third parties in connection with or during negotiations of any merger, sale of company assets, consolidation, restructuring, financing, purchase of a share or all of our company by any other company, or our purchase of any other company.

6- if we otherwise notify you and you agree to participate;

7- With third parties in an aggregated and/or anonymous form that cannot reasonably be used to identify you.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make any material changes to the way we treat your personal data, or to the Privacy Policy, we will provide you with notice through the Services or by other means such as email. Your continued use of the Services after such notice constitutes your acceptance of those changes. We encourage you to periodically review our Privacy Policy for the most current information about our privacy practices.

How do we secure and maintain your personal data?

Our website implements strict electronic and administrative policies and procedures to keep your personal data safe. These security measures include, but are not limited to:

Data filtering and cleaning, to identify and block malware from accessing, viewing, editing or deleting your personal data.

Monitor our employees when they access your personal data, and only allow them to view the personal data they need in order to perform their daily tasks.

We do not engage with third parties or third-party tools and plug-ins, without first conducting a security assessment of them, to ensure the security of your data.

Cookies and links are maintained in accordance with global security standards to protect your privacy.

Please keep the devices you use to access SHOPPNEER as secure as possible, and avoid misleading emails. Please be aware that SHOPPNEER does not send emails asking for your personal or financial details, and any email sent in this way is considered an attempt to for deception and theft. SHOPPNEER is not responsible for the theft of your personal data or login information, which may occur as a result of a hacking attack on your electronic devices that you use to access our site, and you did not report these hacked devices.

security precautions

Your profile with SHOPPNEER is password protected so that you and authorized SHOPPNEER employees have the right to access your account information. A SHOPPNEER employee will not proactively contact you and ask for any personal account information, including your password.

SHOPPNEER makes every effort to ensure the security and protection of your personal data in its system. There are employees at SHOPPNEER who are dedicated to maintaining the privacy policy set forth here and any other privacy initiatives, periodically reviewing web security and making sure that every SHOPPNEER employee is aware of and aware of security practices. Unfortunately, no data transmitted over the Internet can be guaranteed to be 100% secure. As a result, SHOPPNEER cannot guarantee the security of any personal data you transmit or transmit to it and you do so at your own risk. If you have any inquiries about this matter, you can refer to the customer's terms and conditions of use. To the extent permitted by applicable law, SHOPPNEER expressly disclaims any claim or liability that may arise in the event that any parties obtain personal data that you transmit to SHOPPNEER .

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call us

If you have any questions, comments or requests related to this privacy statement, or if you have any complaints or objections regarding the way SHOPPNEER handles your personal data, please contact us at [email protected]